At WordPressPluginShop.com, we sell digital, instantly downloadable software. Because our products are non-tangible and their availability is granted immediately upon purchase, we enforce strict guidelines regarding return requests. Our goal is to ensure fairness for both our development team and our customers.

1. The 14-Day Guarantee Availability

We offer a money-back guarantee that is strictly available for 14 days from the original date of purchase. If you experience an unresolvable technical issue that prevents the plugin from functioning as advertised on a standard WordPress installation, a refund will be made available to you.

After the 14-day window has expired, refund availability is permanently closed, and no further requests will be entertained under any circumstances.

2. Conditions for Refund Availability

To ensure that refunds are processed fairly, the availability of a refund is contingent upon meeting the following criteria:

• You must make yourself available to our technical support team and provide us with a reasonable opportunity (and necessary site access) to diagnose and resolve the issue.
• The issue must be inherently tied to a bug, flaw, or missing advertised feature within our plugin's core codebase.
• You have read the documentation and verified that your hosting server meets the minimum availability requirements for our software.

3. When Refunds Are Strictly Unavailable

Due to the nature of digital goods, there are specific scenarios where refund availability is entirely void. We will not make a refund available if:

• License Renewals: You forgot to cancel your automatic subscription renewal. Notice of renewal availability is provided via email prior to the charge.
• Change of Mind: You simply changed your mind, found an alternative product, or purchased the plugin by mistake.
• Custom Work: You lack the basic WordPress knowledge to utilize the plugin, or the plugin lacks a feature that was never advertised on our sales page.
• Third-Party Conflicts: The plugin malfunctions due to a conflict with a poorly coded third-party theme, conflicting plugin, or aggressive server-side caching mechanics.

4. Revocation of License Availability

If a refund request is approved and processed by our billing department, the availability of your digital license is immediately and permanently revoked.

• Your license key will be deactivated on our servers, ceasing the availability of all future automatic updates and premium technical support.
• You must completely uninstall the refunded plugin from all of your websites and destroy any local copies currently available to you.
• Continuing to use our premium software after a refund has been issued is a direct violation of international copyright and licensing agreements.

5. How to Initiate a Request

If you believe you meet the criteria for refund availability outlined above, please submit a detailed ticket through our secure support portal. You must include your original order number, a clear description of the technical failure, and any relevant error logs or screenshots available to you.

By purchasing any digital product from WordPressPluginShop.com, you acknowledge that you have read this policy and agree to the strict conditions governing refund availability.